This document of Purchase Terms and Conditions (hereinafter referred to as the “Terms”) governs the use of the website www.neylaropadedanza.com, as well as the purchase of products through it.
These Terms, together with our Privacy Policy and Cookies Policy, establish the rights and obligations of users (hereinafter referred to as “You“) and NEYLA Ropa de Danza (hereinafter referred to as “we“, “our“, or “the Seller“) regarding the products and services offered on this website or any other domain redirected through links.
We recommend that you read these Terms carefully before using our website or placing any order. By accessing and using this platform, you agree to be legally bound by these Terms and Policies. If you do not agree with all of them, you must refrain from using this website.
We reserve the right to update or modify these Terms at any time. The Terms in effect at the time the order is placed will be the ones applicable to your purchase. For this reason, we recommend reviewing them periodically.
For any questions regarding these Terms or our Policies, you may contact us by email at atencionalcliente@neylaropadedanza.com.
The purchase contract may be formalized, at your choice, in any of the languages in which these Terms are available on this website.
The sale of items through this website is carried out under the name NEYLA Ropa de Danza, with Tax Identification Number (NIF) 47850700M.
The personal data and information provided by you will be processed in accordance with our Privacy and Cookies Policy. By using this website, you consent to the processing of such information and declare that all data you provide is truthful and corresponds to reality.
The information and details contained on this website do not constitute a sales offer, but rather an invitation to make a purchase. There will be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has been made to your account, the full amount will be refunded.
These Terms are the only ones applicable to the use of this website and replace any other, except with prior express written consent from the seller. These Terms are important for both you and us, as they are designed to create a legally binding agreement that protects your rights as a customer and our rights as a company.
By using this website and placing orders through it, you agree to:
1) Use this website only to make egally valid inquiries or orders
2) Not place any speculative, false, or fraudulent order. If we have reasonable grounds to believe that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.
3) Provide us with your correct and accurate email address, postal address, and/or other contact details.
4) Consent to our use of such information to contact you if necessary (see our Privacy and Cookies Policy).
If you do not provide us with all the required information, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into binding contracts.
The products offered through this website are available only in Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and mainland Portugal. If you are located outside these regions, please contact us through the Contact Form or via email at atencionalcliente@neylaropadedanza.es.
To place an order, you must follow the online purchase procedure and click on “Authorize Payment“. You will then receive an email acknowledging receipt of your order (“Order Confirmation“). Please note that this does not mean your order has been accepted, as it constitutes an offer made by you to us to purchase one or more products. All orders are subject to our acceptance, and we will confirm such acceptance by sending you an email confirming that the product has been dispatched (“Shipping Confirmation“).
All product orders are subject to product availability. If supply difficulties arise or products are out of stock, we reserve the right to provide you with information about substitute products of equal or superior quality and value. If you do not wish to order the substitute products, we will refund any amount you may have paid.
We reserve the right to remove any product from this website at any time and/or to remove or modify any material or content on the website. While we will always do our best to process all orders, there may be exceptional circumstances that require us to refuse to process an order after sending the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.
We will not be liable to you or to any third party for the removal of any product from this website (regardless of whether the product has been sold), the removal or modification of any material or content on the website, or for refusing to process an order after sending the Order Confirmation.
If you are contracting as a consumer, you have the right to withdraw from the contract at any time within 15 days from the date of the Shipping Confirmation. In such case, you will be refunded the price paid for the products.
Your right of withdrawal applies only to those products returned in the same condition in which you received them. You must also include all product instructions, documents, packaging, and any promotional items or accessories received. No refund will be given if the product has been used or damaged, so you should handle the products with care while in your possession.
We ask you to treat the products with care and retain the original packaging and boxes in case of return.
You will find more details on this legally recognized right and how to exercise it in Clause 17 of these Terms. This provision does not affect any consumer rights recognized by law.
Without prejudice to Clauses 9 and 10 above, and unless there are exceptional or unforeseen circumstances, we will ship the products listed in the Shipping Confirmation within the time frame indicated on the website, based on the selected method, and in any case within a maximum of 30 days from the date of the Order Confirmation.
Delays may occur for the following reasons:
1 Product customization
2 Specialized items
3 Unforeseen circumstances
4 Delivery area
If for any reason we are unable to meet the delivery date, we will inform you and offer you the option to continue with the purchase by setting a new delivery date or to cancel the order with a full refund of the amount paid. Please note that we do not make deliveries on Saturdays or Sundays.
For the purposes of these Terms, delivery shall be deemed to have occurred when you or a third party indicated by you acquire physical possession of the product(s), as evidenced by signing the receipt at the agreed delivery address.
Risk of loss or damage to the products passes to you upon delivery. You will acquire ownership of the products once we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this occurs later.
All purchases made through this website are subject to Value Added Tax (VAT) or any equivalent tax at the applicable rate according to current legislation
The prices listed on this website include VAT but exclude shipping costs, which will be added to the total amount due.
The price of the products will be as stated on the website at any given time, except in cases of obvious error. While we try to ensure all prices on the website are accurate, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we cannot contact you, the order will be considered canceled and we will refund the full amount paid.
We are not obliged to supply the product(s) at the incorrect lower price (even after we have sent a Shipping Confirmation) if the pricing error is obvious and could reasonably have been recognized by you.
Prices are subject to change at any time, but (except as stated above) changes will not affect orders for which we have already sent a Shipping Confirmation.
Once you have selected the items you wish to purchase, they will be added to your shopping cart. The next step is to proceed with the order and payment. To do this:
1 Click on the “Cart” button at the top of the page.
2 Check that your order is correct and click on the “Checkout” button.
3 Fill in or verify your contact details, delivery address, and billing information.
4 Choose your delivery and payment method.
5 Follow the instructions to complete the process and click on “Place Order.”
You may pay with Visa or Mastercard. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouse.
By clicking on “Authorize Payment,” you confirm that you are the owner of the credit card.
Credit cards are subject to verification and authorization by the issuing entity. If the entity does not authorize the payment, we will not be responsible for any delay or failure to deliver, and we will not be able to formalize the contract with you.
–Returns and Exchanges
In addition to the legal right of withdrawal granted to consumers, NEYLA Dancewear offers a 16-day period from the delivery date to return products.
You may request a return through a courier that we will arrange to collect the item from your home:
Please contact us through the contact form or by email at atencionalcliente@neylaropadedanza.es so that we can organize the return or exchange. Once we receive your request, we will send you the return address. If you return the item via Correos España, we recommend using certified mail so you can track the package. Return shipping costs are the customer’s responsibility.
Once the item has been inspected, we will notify you whether you are entitled to a refund. The refund will be processed as soon as possible and, in any case, within 30 days of receiving the item. The refund will be made using the same payment method used for the purchase.
Products must be returned in the same condition as received. Returns will not be accepted for products that have been used beyond opening or that are not in original condition.
For any doubts, you may contact us via the contact form or by email at atencionalcliente@neylaropadedanza.es.
Returns under the legal right of withdrawal as established in Book Two, Title I, Chapter II of Royal Legislative Decree 1/2007 of November 16:
You have the right to withdraw from this contract within 15 calendar days without giving any reason. The withdrawal period will expire 15 calendar days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the entire order.
To exercise the right of withdrawal, you must notify NEYLA ROPA DE DANZA of your decision by means of a clear statement sent to the email address atencionalcliente@neylaropadedanza.es.
If you withdraw from the contract, we will refund all payments received from you, no later than 14 calendar days from the date we are informed of your decision to withdraw.
This refund will not incur any additional cost to you. However, if you return the order independently and without our prior arrangement, you will be responsible for the direct cost of return shipping.
Once we receive and examine the item, we will notify you whether you are entitled to a refund. The refund will be processed as soon as possible, and in any case, within 14 days from the date on which you informed us of your intention to withdraw. The refund will be made using the same method of payment used for the original purchase. No refund will be given for items not returned in the same condition as received or if they have been used beyond mere opening.
If you have any doubts, you can contact us at atencionalcliente@neylaropadedanza.es.
Please note that the right of withdrawal applies only if the product has not been used, has not been removed from its original packaging, and the labels have not been removed. The product must be returned in perfect condition.
Common Provisions
You will not have the right to withdraw from the contract or request a return in the following cases:
Your right of withdrawal, return, or exchange for a product purchased at www.neylaropadedanza.es applies only to items returned in the same condition as they were received. No refund will be given for used products beyond the mere opening. Please return items in their original packaging and include all related documents and accessories.
– Defective Product Returns
If you believe that a product does not conform to the contract at the time of delivery, please contact us immediately via our contact form, providing product details, description of the defect, and clear photographs. Alternatively, email this information to atencionalcliente@neylaropadedanza.es.
We will carefully examine the returned product and notify you by email within a reasonable time whether the return or replacement is appropriate. The return or replacement of the item will be carried out as soon as possible, and in any case, within 30 days from the date on which we send you the confirmation email.
Products returned due to an actual defect or fault will be fully refunded, including delivery costs. Refunds will be issued using the same payment method used for the purchase.
Products made from natural materials may feature unique characteristics such as slight variations in fabric, texture, knots, or color. These are not considered defects. NEYLA ROPA DE DANZA selects only high-quality items, and these natural qualities are inherent to each unique piece.
inherent to each unique piece.
Nothing in this clause affects your statutory consumer rights.
Our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of that product. Nothing in these Terms and Conditions of Purchase shall exclude or limit our liability:
1 In the event of death or personal injury caused by our negligence
2 In cases of fraud or fraudulent misrepresentation
3 In any matter in which it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we shall not accept any liability for indirect damages which occur as a secondary effect of the main loss or damage, regardless of how they arise, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, including but not limited to:
1 Loss of income or revenue
2 Loss of business
3 Loss of profits or contracts
4 Loss of anticipated savings
5 Loss of data
6 Wasted management or office time
Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained via this website unless expressly stated otherwise.
All product descriptions, information, and materials displayed on this website are provided “as is,” with no express or implied warranties except those legally established. As a consumer and user, we are obligated to deliver products that conform to the contract and are liable for any non-conformity existing at the time of delivery.
Products shall be deemed to comply with the contract if the:
1 Conform to our description and possess the qualities we have presented on this website
2 Are suitable for the purposes for which products of the same type are normally used
3 Exhibit the quality and performance normally expected of a product of the same type
To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded with respect to consumers.
The provisions of this clause do not affect your legal rights as a consumer or your right to withdraw from the contract.
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in all materials or content provided as part of the website shall remain at all times vested in us or in those who have granted us the license for their use. You may use such material only as expressly authorized by us or our licensors.
Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you accept that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website.
For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notifications you send to us should preferably be sent via our contact form.
According to Clause 20 and unless otherwise stipulated, we may send communications to you either by email or to the postal address provided by you when placing an order.
It will be understood that notifications have been received and properly made as soon as they are posted on our website, 24 hours after an email has been sent, or three days after the date of mailing of any letter. To prove that a notification has been made, it will be sufficient to demonstrate, in the case of a letter, that it was correctly addressed, properly stamped, and duly delivered to a post office or mailbox, and, in the case of an email, that it was sent to the email address specified by the recipient.
Where our website contains links to other websites and materials from third parties, such links are provided for informational purposes only, and we have no control over the contents of those websites or materials. Accordingly, we accept no responsibility for any damage or loss arising from their use.
You must not misuse this website by intentionally introducing viruses or any other technologically harmful or damaging program or material. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to our website. You agree not to attack our website in any manner.
Breaching this clause may constitute an offense under applicable legislation. We will report any such breach to the relevant authorities and cooperate with them to discover the attacker’s identity. In the event of such a breach, your right to use this website will cease immediately.
We will not be liable for any damage or loss resulting from a denial-of-service attack, viruses, or other technologically harmful or damaging programs or materials that may affect your computer, data, or materials as a result of using this website or downloading content from it or any website to which it redirects.
The contract between you and us is binding on both parties and on our respective successors, assigns, and legal representatives.
You may not assign, transfer, charge or otherwise dispose of a contract or any of your rights or obligations under it without our prior written consent.
We may assign, transfer, charge, subcontract, or otherwise dispose of a contract or any of our rights or obligations under it at any time during its term. For the avoidance of doubt, such assignments, transfers, charges, or other disposals shall not affect your legal rights as a consumer or cancel, reduce, or otherwise limit any express or implied warranties we may have given you.
We shall not be liable for any failure or delay in performing any of our obligations under a contract where such failure or delay is caused by events beyond our reasonable control (“Force Majeure”).
Force Majeure includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation), the following:
1 Strikes, lock-outs or other industrial action
2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war
3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster
4 Inability to use railways, shipping, aircraft, motor transport, or other means of public or private transport
5 Inability to use public or private telecommunications networks
6 Acts, decrees, legislation, regulations, or restrictions of any government
7 Shipping, postal or other transport strikes, failures, or accidents
Our obligations under any contract shall be suspended during the period that the Force Majeure event continues, and we shall have an extension of time to perform those obligations for the duration of that period. We will use reasonable efforts to bring the Force Majeure event to an end or to find a solution by which our obligations under the contract may be performed despite the Force Majeure.
If, during the term of a contract, we fail to insist upon strict performance of any of your obligations under the contract or any of these Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies, nor shall it relieve you from compliance with such obligations.
Any waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the provisions of Clause 21 (Notifications).
If any of these Conditions or any provision of a contract is determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision shall to that extent be severed from the remaining terms, conditions, and provisions which shall continue to be valid to the fullest extent permitted by law.
These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject matter of the contract and supersede any prior agreement, understanding, or arrangement between you and us, whether oral or written.
You and we acknowledge that, in entering into this contract, neither party has relied on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations between us before such contract except as expressly stated in these Conditions.
Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently), and the other party’s only remedy shall be for breach of contract as provided in these Conditions.
We reserve the right to revise and amend these Conditions at any time.
You will be subject to the policies and Conditions in force at the time you place your order unless any change to those policies or Conditions is required to be made by law or governmental authority, in which case the changes will also apply to orders previously placed by you.
Contracts for the purchase of products through our website shall be governed by Spanish law.
Any dispute arising from or related to such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.
If you are contracting as a consumer, nothing in this clause shall affect the rights that the applicable legislation grants you.
Your comments and suggestions are always welcome. Please send them to us via our contact form or by emailing us at atencionalcliente@neylaropadedanza.es.
In addition, we have official complaint forms available to consumers and users. You can request them through the same contact form or email address.
*Discount not combinable with other offers
**Discount only applicable to test clothing
